Shipping policy

Shipping Policy

Thank you for shopping with us! Below are the terms and conditions that govern our shipping process.

Processing & Delivery Times

Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after your order is confirmed.
Estimated Delivery: Once dispatched, orders are delivered within 5 to 7 business days.
Delivery times may be slightly extended during high-volume sale periods or public holidays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Payment Method: Cash on Delivery (COD)

We currently operate on a Cash on Delivery (COD) basis only:

You do not need to make any payment online when placing your order.
Please ensure you have the exact amount in cash ready to hand over to the courier representative upon delivery.
Orders will only be handed over after full payment is received by the courier.

Order Tracking

When your order is shipped, you will receive an email or SMS notification with your tracking number and a link to track your package's delivery progress. Please allow up to 24 hours for tracking updates to register with the courier service.

Verification & Confirmation

To ensure smooth delivery, our team may contact you via WhatsApp or phone call to confirm your shipping address and order details before dispatching your order.

Damaged or Missing Packages

If your package arrives damaged or items are missing:

Please inspect the outer package before accepting it from the courier.
Contact our customer support team immediately with your order number and photos of the damaged packaging/item so we can assist you promptly.